Available positions with RevSolve

Patient Financial Service Representative (Customer Service Rep.)

Position Details

  • Salary range: Depending on experience position starts from $14 to $16 with earning potential up to $18
  • Job location: Phoenix
  • Travel percentage: 0%
  • Position title:
  • Shift time: M-F 8-5 / M-F 7-4
  • Required education level: High School Diploma

Position Highlights


  • Contact healthcare patients from our call center

  • Work with patients to assist with questions on their accounts

  • Negotiate debt resolution that best suit the patients' needs

  • Depending on experience position starts from $14 to $16 with earning potential up to $18

  • Work full time Monday - Friday 8:00am - 5:00pm / not open weekends

Position Description

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Collection and call center professionals- don’t miss this opportunity to earn a great living while building a career with a company that is truly committed to your professional growth. Join our team at RevSolve! Founded in 1964, RevSolve, Inc. specializes exclusively in receivables management and recovery solutions for the healthcare industry. Due to our continued growth, we are looking for resourceful and assertive individuals to serve as Patient Financial Service Representatives. We are particularly interested in candidates with bilingual abilities in English and Spanish.

In this full-time role, you will ,' assisting them with payment solutions specifically tailored to fit their individual needs. We will provide you with comprehensive paid training and mentoring to ensure that you have all the tools you need to excel in your new position. RevSolve, Inc. offers a casual and positive work environment and plenty of room for advancement. For our Patient Financial Representatives, we conduct annual performance reviews with the opportunity for pay increases and promotions! If this sounds like the kind of career home you've been looking for, and if you meet our qualifications, we want to talk with you!

Position Responsibilities

As a Patient Financial Service Representative, you will work in our fast-paced call center, providing world-class service to our clients’ patients via inbound and outbound calls. This will involve working with patients to negotiate debt resolution and to establish payment arrangements that best suit their needs.

Your specific duties in this role will include:

  • Obtaining and updating patient demographics and financial information

  • Researching patients’ accounts for payments and credits

  • Using our state-of-the-art technology to toggle between 7-10 systems at any given time

  • Accepting monthly payments or setting up payment plans as needed

  • Negotiating effectively with patients to coordinate payment plans

  • Handling special requests and verifying quality care on each call as well as handling insurance and claim information

  • Adhering to state and federal collection laws

Position Requirements

RevSolve, Inc. is looking for an assertive, resourceful, and career-minded professional, with the ability to find creative options for patients to resolve their medical debts. This will require that you have excellent listening skills, an engaging personality, a knack for customer service, and strong negotiation skills. You should also be highly organized and detail-oriented with the ability to combine your competitive nature with the ability to work effectively as part of a team.

Specific qualifications for the role include:

  • High school diploma or GED

  • Prior collections or call center experience

  • Effective written and verbal communication and interpersonal skills

  • Steady history of long-term tenure with previous employer

  • Proficiency and high degree of comfort with computer systems

  • Ability to enter notations into the computer while talking with the patient

  • Ability to easily adapt to new technology

  • Ability to pass a criminal background check

  • Bilingual abilities in Spanish and English, strongly preferred

  • Medical background, a plus

Benefits

As a Patient Financial Service Representative with RevSolve, Inc., you will be part of a stable and established organization where we understand that our employees are our greatest asset. We will provide you with all of the resources, incentives, and technology to ensure your success. You will receive extensive training and mentoring to prepare you for your new role, as well as regular reviews and opportunities for advancement to positions of greater responsibility. Many of our employees have been with us for 20…even 30 years! You’ll find that RevSolve, Inc. is an excellent place to grow a rewarding, long-term career.

Your hard work and professional dedication will be rewarded with competitive compensation and benefits!

  • Generous referral bonuses

  • Bilingual monthly bonus for Spanish-speaking employees

  • Healthcare Benefits- Medical, Dental, Vision & Life Insurance offered after 60 days of employment

  • 401(k)

  • Personal time off

  • Sick time

  • Vacation time

  • Paid holidays

  • Paid training

  • Advancement and professional development opportunities

  • No weekend work

  • Causal work environment and dress

  • New office with a fully stocked break room (Foosball, ping pong table, shuffleboard, Xbox One, gaming chairs, various video games, 65 inch Flat-screen TV, etc.)


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Thank you for showing interest in RevSolve- we are happy to have you!

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